Terms & Conditions.

Last Updated: May 2026. These Terms and Conditions constitute a legally binding agreement made between you ("the Client", "Customer", or "User") and Gulf Quality Structure Est. ("the Company", "GQS", "we", "us", or "our"), concerning your access to and use of our logistics, heavy lifting, and transport services.

1. Definitions and Interpretation

1.1. "The Company" refers to Gulf Quality Structure Est., incorporated and registered in Dammam, Kingdom of Saudi Arabia, providing specialized logistics, heavy lifting, and equipment rental services.

1.2. "The Client" refers to any individual, corporation, partnership, or legal entity that requests, utilizes, or enters into a contractual agreement with the Company for the provision of Services.

1.3. "Services" encompass all activities undertaken by the Company, including but not limited to heavy transportation, crane deployment, equipment rental, route surveying, lifting studies, load securing, and cross-border logistics facilitation.

1.4. "Cargo" means any goods, machinery, oversized equipment, or materials entrusted to the Company by the Client for transportation, handling, or storage.

1.5. "Force Majeure" refers to any event beyond the reasonable control of either party, including natural disasters, acts of God, war, terrorism, civil unrest, severe weather conditions, pandemics, governmental actions, or unforeseeable labor strikes.

2. General Terms of Service

2.1. Quotations and Validity: All quotations issued by the Company are subject to the availability of the required vehicles, cranes, and specialized equipment at the time of final confirmation. Quotations remain valid for a period of thirty (30) calendar days from the date of issuance unless explicitly stated otherwise in writing. The Company reserves the right to revise or withdraw a quotation before formal acceptance by the Client.

2.2. Rate Fluctuations: The rates provided in any quotation or agreement are based on the prevailing economic conditions at the time of calculation. The Company reserves the right to proportionately adjust agreed rates in the event of significant fluctuations in fuel prices, government tariffs, toll charges, cross-border levies, or changes in statutory regulations that directly impact operational costs.

2.3. Operational Timing: Standard working hours for all operations, unless otherwise explicitly stipulated in a specific contractual agreement, are ten (10) hours per day, six (6) days a week. Operations falling outside these parameters, including Fridays, national holidays, and night shifts, will be subject to premium overtime rates and mandatory rest-period regulations as mandated by the Ministry of Human Resources and Social Development.

2.4. Additional Charges: The Client acknowledges and agrees that any operational delays not attributable to the Company’s negligence—including but not limited to extended waiting times at loading/unloading zones, site access restrictions, delayed customs clearance, or failure of the Client to prepare the Cargo—will incur additional detention, demurrage, or standby charges. These charges will be calculated based on the hourly or daily rates specified in the service contract.

2.5. Site Preparation: The Client bears the sole responsibility for ensuring that loading, unloading, and staging areas are adequately prepared, accessible, and structurally sound to accommodate heavy transport vehicles and lifting equipment. The Company accepts no liability for delays or damages arising from inadequate ground conditions, poor access roads, or lack of necessary site clearances.

3. Transport & Logistics Conditions

3.1. Accurate Cargo Specifications: The Client is legally obligated to provide completely accurate, verifiable, and precise details regarding the Cargo’s dimensions (length, width, height), gross weight, center of gravity, lifting points, and material composition before mobilization. Any discrepancies discovered during physical inspection or loading may result in immediate suspension of services, renegotiation of rates, or cancellation of the contract at the Client’s expense.

3.2. Special Permits and Approvals: For the transportation of abnormal, overweight, or oversized loads, special statutory permits are legally required from traffic departments, municipalities, and highway authorities. While the Company will manage the application process, the Client accepts that the issuance timeline is entirely dependent on governmental authorities. The Company shall not be held liable for project delays resulting from the delayed issuance or denial of such permits.

3.3. Cross-Border Operations: For international and cross-border logistics within the GCC region, transit times are strictly estimates and are heavily dependent on customs clearance procedures, border congestion, and bilateral regulatory changes. The Client is responsible for ensuring all export/import documentation, commercial invoices, and certificates of origin are accurate and available well in advance.

3.4. Cargo Insurance: Unless explicitly itemized and included in the final accepted quotation, the Company’s liability does not cover the full commercial value of the Cargo. The Client is strongly advised and expected to arrange comprehensive marine or inland transit insurance (All Risk) to cover the Cargo from origin to final destination. The Company’s liability is strictly limited to standard carrier liability as defined under local transport laws.

4. Heavy Equipment & Crane Deployment

4.1. Ground Condition Responsibility: The safe operation of mobile cranes and heavy lifting equipment is fundamentally dependent on stable and adequately compacted ground conditions. The Client must provide verifiable soil bearing capacity reports if requested. If the Company’s lifting engineer determines the ground is unsafe, operations will be halted until the Client rectifies the issue (e.g., providing steel mats or timber mats).

4.2. Lifting Studies and Feasibility: The deployment of high-capacity cranes (above 100 Tons) is strictly subject to a comprehensive lifting study and site feasibility survey conducted by the Company’s engineering team. The Client must provide accurate rigging plans and load charts. Any deviation from the approved lifting plan on-site requires a complete re-evaluation and may incur additional engineering fees.

4.3. Mobilization and Demobilization: The rates quoted for heavy equipment rental typically include standard mobilization and demobilization within a specified radius. Any additional requirements, such as police escorts for the crane itself, specialized lowbed transport for crane counterweights, or complex assembly/disassembly requirements, will be charged separately as per actual costs incurred.

4.4. Operator Certification: The Company guarantees that all provided equipment operators, riggers, and signalmen hold valid, current certifications from recognized third-party authorities (e.g., TUV, Aramco). Copies of these certifications, alongside equipment calibration and inspection certificates, can be provided to the Client’s HSE department upon formal written request prior to mobilization.

5. Payment and Financial Obligations

5.1. Standard Payment Terms: Unless a pre-approved corporate credit facility has been established in writing, standard payment terms require an advance payment prior to mobilization, with the remaining balance due immediately upon successful completion of the service and submission of the delivery note/invoice.

5.2. Credit Facilities: For Clients with approved credit, all invoices must be settled strictly within the agreed credit period (e.g., 30, 45, or 60 days from the invoice date). Failure to settle invoices within this timeframe constitutes a material breach of contract.

5.3. Late Payment Penalties: The Company reserves the statutory right to suspend any ongoing or future services for Clients with overdue accounts. Persistent delayed payments may severely affect service continuity and will result in the immediate revocation of any applied discounts or preferential rates. The Company reserves the right to apply interest or late fees on overdue balances as permitted by applicable commercial law.

5.4. Disputed Invoices: If the Client disputes any portion of an invoice, they must notify the Company in writing within seven (7) days of receipt, detailing the specific reason for the dispute. The undisputed portion of the invoice must still be paid within standard terms.

6. Liability, Indemnity, and Claims

6.1. Force Majeure Limitations: The Company shall bear absolutely no liability for any delays, financial losses, consequential damages, or failure to perform its obligations if such failure is directly or indirectly caused by Force Majeure conditions. In such events, the timeline for service delivery will be extended by a period equal to the duration of the delay.

6.2. Limitation of Liability: Under no circumstances shall the Company, its directors, employees, or subcontractors be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of revenue, loss of business opportunity, or production downtime incurred by the Client, regardless of whether the Company was advised of the possibility of such damages.

6.3. Claims Processing: Any claim for physical damage to Cargo or property during the execution of services must be officially reported in writing to the Company’s management within twenty-four (24) hours of the incident or delivery completion. Failure to notify the Company within this strict timeframe will result in the forfeiture of the Client’s right to pursue any claim. All claims must be supported by photographic evidence, independent survey reports, and original packing lists.

6.4. Indemnification: The Client agrees to fully indemnify, defend, and hold harmless the Company against any and all third-party claims, liabilities, fines, penalties, or expenses arising from the Client’s provision of inaccurate cargo data, failure to secure necessary site permits, or breach of any safety regulations.

7. Confidentiality and Data Protection

7.1. Protection of Information: The Company acknowledges that during the course of providing services, it may gain access to proprietary project data, sensitive cargo details, and confidential commercial information belonging to the Client. The Company commits to treating all such information with the highest degree of confidentiality.

7.2. Non-Disclosure: Confidential information shall not be disclosed, published, or disseminated to any third parties without the prior, explicit written permission of the Client, except where such disclosure is required by law, court order, or relevant governmental authorities for the purpose of obtaining necessary operational permits.

7.3. Marketing Use: The Company reserves the right to capture photographs or video footage of its equipment in operation for internal training and promotional marketing purposes. However, the Company agrees to blur or exclude any sensitive Client logos, proprietary cargo details, or secure facility backgrounds if formally requested by the Client in writing prior to mobilization.

8. Governing Law and Dispute Resolution

8.1. Jurisdiction: These Terms and Conditions, and any separate service agreements entered into between the Company and the Client, shall be governed by, construed, and enforced in accordance with the laws and commercial regulations of the Kingdom of Saudi Arabia.

8.2. Amicable Settlement: In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first attempt to resolve the matter amicably through good-faith negotiations at the senior management level within thirty (30) days of formal written notice of the dispute.

8.3. Arbitration: If the dispute cannot be resolved amicably, it shall be finally settled by binding arbitration in Dammam, Kingdom of Saudi Arabia, in accordance with the rules of the Saudi Center for Commercial Arbitration (SCCA). The language of arbitration shall be English or Arabic, as mutually agreed.